💰 Refund Policy – Vlocal4u
Effective Date: [26-07-2025]

At Vlocal4u, we are committed to delivering quality products and a great user experience. We understand that there may be times when things don’t go as planned. This Refund Policy outlines when and how refunds are issued for orders placed through our platform.

✅ Eligibility for Refunds
You may be eligible for a full or partial refund under the following circumstances:

🥡 For Food Orders:
The order was not delivered.

The order was cancelled by the restaurant or by Vlocal4u.

Wrong item(s) delivered or major order mismatch.

Food delivered was spoiled, contaminated, or unsafe to consume.

Significant delay beyond the promised delivery time (subject to review).

🛒 For Grocery Orders:
Product(s) delivered were expired, damaged, or defective.

Item(s) missing from the delivery.

Incorrect product(s) delivered.

Quantity or weight was less than ordered.

Order cancelled by the store or due to unavailability of item(s).

❌ Non-Refundable Situations
Refunds will not be provided in the following cases:

Order cancelled by customer after preparation or dispatch.

Minor delays in delivery caused by traffic, weather, or other uncontrollable factors.

Customer not available at the provided address at time of delivery.

Incorrect address or contact details provided at the time of ordering.

Change of mind after placing the order.

🔁 Refund Process
Raise a Request
You must raise a refund request within 24 hours of delivery via:

In-app Help Center

Email: support@vlocal4u.com

Phone: [6300648480]

Verification
Our team will review your request and may contact you for more information or evidence (e.g., photos of damaged items).

Approval & Processing

Approved refunds will be processed within 5–7 business days to your original payment method.

In some cases, refunds may be provided as in-app credits for faster resolution.

🔒 Payment Disputes
If you have been charged incorrectly or experience a failed transaction, please contact us immediately. We will work with our payment gateway partners to resolve the issue promptly.

📝 Changes to This Policy
Vlocal4u reserves the right to update this Refund Policy at any time. Changes will be communicated via app notification or posted on our website.

📞 Need Help?
If you have any questions regarding refunds, feel free to contact our support team:

Email: support@vlocal4u.com

Phone: [6300648480]

Support Hours: [10AM-9PM]